Return Policy
We are happy to offer a refund or exchange if you are not satisfied with your purchase.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Exchanges (if applicable)
We will happily replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kikinass.com and send your item to: 1100 South Lamar, Suite 1130 Austin Texas US 78704.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kikinass.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Some promotions may be excluded from this policy. If you need to return or exchange an item purchased during a promotional sale, please email info@kikinass.com.
Shipping
To return your product, you should mail your product to: 1100 South Lamar, Suite 1130 Austin Texas US 78704. Please notify us by emailing info@kikinass.com prior to shipping your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Exchanges (if applicable)
We will happily replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kikinass.com and send your item to: 1100 South Lamar, Suite 1130 Austin Texas US 78704.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kikinass.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Some promotions may be excluded from this policy. If you need to return or exchange an item purchased during a promotional sale, please email info@kikinass.com.
Shipping
To return your product, you should mail your product to: 1100 South Lamar, Suite 1130 Austin Texas US 78704. Please notify us by emailing info@kikinass.com prior to shipping your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.